BES 5, BES 10, & BES 12 Management Pack for SCOM

The NiCE BlackBerry Enterprise Management Pack, which is the perfect solution to monitor your BES 5, BES 10, and BES 12 BlackBerry Enterprise Systems is now available.

This new comprehensive management pack combines the monitoring capacity of the NiCE BlackBerry Management Pack and the NiCE BES 10 Management Pack and infuses it with BES 12 monitoring capabilities, making the new NiCE BlackBerry Enterprise Management Pack your all-in-one powerhouse solution for BlackBerry monitoring.

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NiCE BlackBerry Enterprise MP for SCOM covering BES 5, BES 10 & BES 12

When using BlackBerry devices is crucial for your company’s messaging service, it is necessary to provide both high availability concepts and professional monitoring.

The BlackBerry ecosystem consists of a large number of interconnected components. These include messaging servers like Microsoft Exchange or Domino database and application servers. Even in smaller environments you want to make sure all components and interconnections are in a healthy state in order to ensure service levels.

The NiCE BlackBerry Enterprise Management Pack continuously monitors your BES 12, BES 10, and BES 5 BlackBerry Enterprise Systems, identifying server problems before they affect applications and end users, through the use of predefined event conditions and threshold monitors.

Key benefits:

Some key benefits of the NiCE BlackBerry Enterprise MP include:

  • Identify server problems before they cause service disruption
  • Notifies youwhen messages are not being delivered
  • Alerts operations team about potential network issues or unexpected outages

Monitoring your BES environment has never been easier

So how does our BlackBerry Enterprise MP work?

Basically, the NiCE BlackBerry Enterprise MP gives you one integration point between Microsoft System Center Operations Manager and your BES 12, BES 10, and BES 5 environments. The BlackBerry Enterprise MP has an easy to deploy architecture that does not require any additional servers, proxies or appliances to be installed. With intelligent System Center Agent Assembly using the System Center SDK, the BlackBerry Enterprise MP can monitor all your BES components such as Collaboration Service, Dispatcher, MDSCS, Router and Enterprise Management Webservice.

BlackBerry Enterprise Systems connect to IBM Domino applications or Microsoft Exchange servers. Central to the BlackBerry solution is the BlackBerry Enterprise Service (BES) configuration database. All data and software reside on physical or virtual servers, or both, using physical and virtual storage, and are interacting via multiple network paths. Delayed message delivery, due to performance problems, could source from any point within that given messaging ecosystem. The same is true with faults. They may not necessarily have originated in the BlackBerry Enterprise software itself – they could have originated anywhere.

Hence, the key part of managing any environment is the ability to track and trend usage and identify anomalies within one pane of glass. The BlackBerry Enterprise MP for Microsoft System Center Operations Manager gives you one central collection point for all your messaging related resources, such as the BlackBerry servers and devices, email servers, anti-virus plug ins, and instant-messaging servers.

Our MP was designed to increase the productivity of the SCOM administrator and operator, providing the ability to quickly identify problems and take corrective action to avoid costly downtime.

Why the NiCE BlackBerry Enterprise MP is better

Proactively monitor BlackBerry Infrastructure Resources - The NiCE BlackBerry Enterprise MP was designed from the ground up to increase the productivity of both the Operations Manager administrator and operator, providing the ability to identify problems quickly and take corrective action to avoid costly downtime. Support is provided for BES 5 (BlackBerry Enterprise Server 5), BES 10 (BlackBerry Device Service, BDS) and BES 12. Various side-by-side installation and migration scenarios are supported. Also standalone BES 5 systems can be monitored.

Seamless SCOM integration – The NiCE BlackBerry Enterprise MP provides sophisticated integration into Microsoft System Center Operations Manager. System administrators therefore, do not need to install or configure additional server, proxies or connectors to pinpoint root causes to solve issue easily, quickly and efficiently.

Common Architecture – The NiCE BlackBerry Enterprise MP leverages the native capabilities of the Microsoft System Center Operations Manager. A distributed agent is used, utilizing software components of the BlackBerry system. The innovative architecture of the NiCE BlackBerry Enterprise MP allows administrators to centrally configure exception-based monitoring in distributed BlackBerry environments.

Communication management – If the basis of the communication infrastructure is suffering, all layers of your business will be affected. Symptoms may be delayed or information could be missing, which in turn will slow down or even interrupt your processes. Avoiding such scenarios upfront by laying out smart monitoring fundamentals, helps you to free resources and to drive your business with excellence. The goal of performance optimization is a stable, well-tuned system that continuously meets and supports your business’ functional and service level agreements.

The NiCE BlackBerry Enterprise MP features and benefits

Our BlackBerry Enterprise MP extends the SCOM view and scope. Our solution ensures fast problem isolation and identification. This ensures a good user experience and promotes productivity and reduced downtime. Below are some key features and benefits of using the BlackBerry Enterprise MP.

Key features:

  • SRP and database connection monitoring
  • Performance and state monitoring for all BES components
  • Monitors the queue of messages and PIM items in the BES
  • Continually monitors the BES logfiles
  • Centralized customization and management of critical messages
  • Discovery and management of different BES 12 setups

The NiCE BlackBerry Enterprise MP continuously monitors the BlackBerry Enterprise Service (BES) components and network links, identifying server problems before they affect applications and end users, through the use of predefined event conditions and threshold monitors.

Diagram View + System requirements for NICE BlackBerry Enterprise MP

NiCE BlackBerry Enterprise MP - Diagram View

NiCE BlackBerry Enterprise MP Diagram View

Click here to see an enlarged image.

The system requirements for our BlackBerry Enterprise MP are as follows:

  • Microsoft System Center Operations Manager 2012 SP1 or 2012 R2
  • BES 12, BES 10, BES 5 environments

Migrating to BES 12?

If your company is migrating to the new BES 12 environment, then contact us about the ALL NEW BlackBerry Enterprise MP which supports BES 5, BES 10 & BES 12 environments. Your 3-in-1 solution to BES monitoring.

Contact the NiCE Solutions Team today to evaluate the NiCE BlackBerry Enterprise MP. Email solutions@nice.de for more information or click here to download the full BlackBerry Enterprise MP datasheet.

If you would like to extend your monitoring beyond BlackBerry infrastructure performance and availability monitoring, the BlackBerry Enterprise MP also offers a powerful device and user monitoring feature. Interested in which BlackBerry devices are running out of memory? This and other information is provided by the powerful reporting MP extension provided with the BlackBerry Enterprise MP.

With the BlackBerry Enterprise MP you will be on top of your devices and users as well. Receive an alert if mail can’t be delivered to your executives – before they call IT.

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