NiCE Active O365 Management Pack Customer Reference

Multinational Bank secures its Office 365 services

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  • Dramatic MTTR on Office 365 outages
  • Need to address Office 365 issues faster
  • Looking for a reliable solution to monitor, act and report on availability and performance issues


  • Build knowledge by highly reliable and skilled partner
  • Offered solution exceeds expectations
  • Roadmap goes hand in hand with own extension plans


  • Real end-to-end views, key indicators, drill-down options, action advices and reports covering the entire system
  • Much better MTTR and TCO
  • Plans to extend monitoring further using NiCE solutions

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