5 Stars on Gartner for NiCE Microsoft 365 Digital Experience Monitoring
Customers Voice
“Microsoft 365 is a SaaS offering including Exchange, SharePoint, Teams, OneDrive, and more. As a customer, you want to know if the purchased service works as committed by your SLA. IT Pros need information such as if it is accessible from all locations, if there are failures, high delays, or slow response times. NiCE provides tooling, which exactly serves this requirement. By using synthetic transactions, it gives information from a user’s perspective.”
“The product is regularly updated to meet Microsoft’s ever-evolving services. Feature requests are happily received and examined in detail. If these meet other customers’ needs, they are implemented in the next cycle.”
“There is no need for IT-Administrators to use “yet another tool,” which at the end means being lean.”
“The speed of support meets our expectations and usually fixes issues fast. Highly recommend this Microsoft 365 monitoring solution!”
About NiCE Monitoring Solutions for Microsoft 365
IT executives, operators, and administrators can quickly assess end-user availability and performance experience based on Microsoft 365 services’ critical data from end-to-end monitoring. This eases their day-to-day tasks by reliable reporting data, troubleshooting information, and end user experience for their Microsoft 365 services.
Rating Criterias
Evaluation and Contracting
Why did you purchase this product or service?
- Supporting IT staff to measure M365 performance and availability
- Create internal/operational efficiencies
What were the key factors that drove your decision?
- Strong customer focus
- Product functionality and performance
- Strong services expertise
Rating
Understanding organization’s needs ★★★★☆
Timely, complete response ★★★★☆
Flexibility in pricing and contracting ★★★★★
Value for money ★★★★☆
Overall Rating ★★★★★
Integration and Deployment
Availability of quality 3rd-party resources ★★★★★
Ease of integration using standard APIs and tools ★★★★☆
Quality and availability of end-user training ★★★★☆
Ease of deployment ★★★★☆
Overall Rating ★★★★☆
Usage Details
Frequency of usage: Daily
Extent of usage: Departmental
Deployment regions: APAC, EMEA, LATAM
Industry: Manufacturing
Reviewers Role: Enterprise Architecture and Technology Innovation
Company Size: 50M+ USD
Overall Vendor Rating ★★★★★
Overall Solution Rating ★★★★★
Service and Support
Timeliness of vendor’s response ★★★★☆
Quality of technical support ★★★★☆
Overall Rating ★★★★☆
Product Capabilities
What do you like most?
“Service makes the real difference. As a customer, we are taken seriously and are considered. Feature requests are being analyzed in detail and implemented with care.”
What do you dislike most?
“As Microsoft keeps changing their environment, we need to update the solution regularly to meet the requirements. Luckily there are usually also new features introduced if a forced update has to be installed.”
What one piece of advice would you give others?
“Take your time to test the software in your environment. Consider IT-Dashboards solutions to provide the information to a broad audience.”
Scalability ★★★★☆
Integration ★★★★★
Customization ★★★★☆
Ease of use ★★★★☆
Overall Rating ★★★★★
Contact us for a demo, test run and more
We are looking forward to smartening up your application monitoring!
Sincerely,
Your NiCE IT Management Solutions Team