Microsoft Teams Monitoring Extension
More Performance, Control, and Security
Microsoft Teams Monitoring
The beauty of Microsoft Teams lies in its seamless chat, call, and calendar functionality, making communication and availability checks effortless. To maintain this smooth experience, it’s essential to ensure fast chat responses, high call quality, and accurate availability status.
The NiCE Management Pack proactively monitors and reports on key Teams performance metrics, keeping you informed and ensuring users enjoy uninterrupted collaboration.
What is Microsoft Teams?
Microsoft Teams is a collaboration platform that combines chat, video conferencing, file sharing, and productivity tools. It enables real-time communication, seamless teamwork, and integration with Microsoft 365, making it ideal for businesses, schools, and remote teams.
Monitioring Helps
Monitoring Microsoft Teams is essential for ensuring seamless communication and collaboration. By tracking performance metrics such as call quality, message delivery, and user availability, organizations can proactively address issues before they impact productivity.
It helps detect connectivity problems, prevent downtime, and ensure a smooth user experience. Additionally, monitoring Teams supports compliance, security, and usage insights, allowing IT teams to optimize resources and maintain a reliable collaboration environment.
Ultimately, proactive monitoring enhances efficiency, minimizes disruptions, and keeps Teams running at its best.
End-to-End Microsoft Teams Monitoring
Business Line Monitoring for ISPs, VIPs, and Locations
Many organizations use dedicated business lines, such as ISPs, VIPs, locations, and other criteria, to group Teams Users needing super-fast and always-on availability for their Teams client.
The NiCE 365 Management Pack fully supports this approach. It helps you maintain, monitor, set custom alert levels, and report on Teams Users, logically grouped according to your business lines. Advanced custom alert settings can be used for event prediction.
Teams Chat Performance Monitoring
Easily keep track of any Teams User chat availability and response time.
The NiCE Management Pack actively probes the availability and response time of configured Users Teams Chat function. If thresholds are passed, you will automatically be alerted. In addition, the entire Teams Chat Availability and Response Time are also displayed as a graph.
360-degree Teams Call Analytics
The NiCE Active 365 Management Pack not only probes but literally monitors all real-world calls to provide areal-world monitoring scenario. Probing alone means synthetic monitoring as a simulation via scripted transactions. This alone does not provide insight into remote entities, such as the different mobile networks, and problems possibly deriving from there.
The NiCE Active 365 Management Pack allows you to access all real-world call data and bring it into SCOM in a consolidated format. Based on that real-world data, reports, alert views, and basically everything you can do with SCOM can be applied.
This is a massive advantage in understanding the actual scope of your M365 deployment, plus knowing exactly where and how to improve M365 services quickly.
Teams User Call Quality Monitoring
The actual audio quality of any conversation highly affects the participating parties. We may look away, but we cannot “hear” away.
Voice distortion and disruption may cause cognitive impairment. A robotic-sounding voice, walkie-talkie effects, missed syllables and words, and a choppy video and sharing likely cause higher stress levels. In turn, the conversation outcome, based on audio-induced loss of attention, reasoning, and judgment, might be compromised.
Jitter Monitoring
Jitter causes a voice to sound robotic due to packets arriving at different speeds.
Packet Round-Trip
The packet round-trip time causes a walkie-talkie effect when taking too long.
Packet Loss Rate
The packet loss rate results in missed syllables, words, and choppy video sharing.
Health
Microsoft 365 Teams Service Health Monitoring
Checking the Teams Service Health is vital for troubleshooting Teams issues. As Teams is a part of Exchange, SharePoint, and OneDrive, correlating their status is very helpful, too.
The NiCE Active 365 Management Pack helps easily track service health states and proactively address upcoming issues.
Location
Understanding Microsoft 365 Teams Location State
Having all your Teams’ Locations in one view, displaying their individual states, helps you to troubleshoot geographical-based issue patterns much faster.
Channels
Easily Control Configured Teams Channels State
The Management Pack gives you a complete view of all your configured Teams Channels and their Teams Channel State. This enables fast problem isolation.
Boost Your Microsoft Teams Performance & User Experience
Easily track the overall service health of your entire M365 Teams deployment and measure it against your service and operation level agreements. Get instant notification on current Microsoft Teams service disruptions and outages.
This helps you to
1.) Quickly identify, solve, and report on internal and external M365 service issues
2.) Ensure M365 service performance and availability within your admin scope
3.) Foster end-user adoption by knowing of issues prior to user complaints
Contact us for advanced Microsoft Teams & Teams Call Quality monitoring
We are looking forward to your inquiry.
