NiCE Active 365 Management Pack
More Performance, Control, and Security for Your Microsoft 365 Operations
What is Microsoft 365
Microsoft 365 delivers top-tier productivity apps, powerful cloud services, advanced security, and seamless device management in a unified experience. Unlike Office 2019, which included essentials like Word, Excel, and OneNote, Microsoft 365 now offers a broader suite, including Teams, SharePoint, OneDrive, Exchange Online, and more.
Microsoft 365 Monitoring
Microsoft 365 deployments are complex, with interconnected components like Teams, SharePoint, Exchange, and Entra ID. While failures are rare, they can’t be ruled out. Even if the M365 Service Health Dashboard shows no issues, users may still report login problems.
The NiCE Active 365 Management Pack cuts through this complexity, pinpointing performance issues across users, groups, mailboxes, locations, and devices.
M365 Monitoring Helps
The NiCE Active 365 Management Pack Auto-Discovery maps your entire hybrid or cloud-only deployment, from tenants to users, SharePoint sub-sites, Teams channels, OneDrive folders, and Exchange queues.
Gain instant insights into Microsoft 365 performance, including licensing, user activity, identity service health, mobile device management, portal status, client applications, and the latest Microsoft Secure Score.
Enhance visibility with any dashboarding tool, like Power BI, within your System Center environment. Plus, access a free M365 community dashboard with SquaredUp Community Edition.
Track Performance
The NiCE Active 365 Management Pack delivers 360° monitoring of critical Microsoft 365 services in System Center, enabling tracking, alerts, visualization, escalation, reporting, and latency prediction.
Manage Availability
Gain full control over Microsoft 365 service health, from Teams to Entra ID. Drill into tenants, locations, users, or licenses, and resolve issues before users report them.
Troubleshoot Faster
The NiCE Management Pack offers pre-built monitors, alerts, and probes, delivering deep insights and streamlined root-cause analysis for fast issue resolution.
Secure at Heart
Security Aware
The NiCE Active 365 Management Pack follows the “principle of least privilege,” using permission-based building blocks for secure, compliant, and organized monitoring. Pre-defined minimal access rights ensure granular yet de-personalized user data insights.
Best Hardening
The NiCE Active 365 Management Pack ensures secure, streamlined setup with a Microsoft Graph-based collection and a single configuration file. It also monitors critical Azure Tenant settings, like expiring application secrets or enterprise app visibility.
Double-Protected
The NiCE Active 365 Management Pack keeps Application Secrets outside SCOM, protecting access to the Azure Service Principal and Graph API. This prevents loss, unauthorized sharing, or security breaches.
Sealed
The NiCE Collector (TCRC) exclusively handles M365 data, ensuring security and compliance. Fully sealed and deployed in your Azure tenant, it processes and mirrors data into SCOM without accessing personal records. Secrets and connections are securely stored in Azure Key Vault.
Secure Score Aware
The NiCE Active 365 Management Pack brings Secure Score monitoring into SCOM, enabling alerts, drill-down views, and better insights into security risks. This simplifies reporting and enhances cross-structural security management.
Integer
The inbuilt self-monitoring of all NiCE Management Packs ensures all data is captured and processed as defined so that there is no monitoring, graphing, or reporting gaps.
Applying Highest Security Standards
At NiCE, we apply the highest security standards to our management packs to ensure robust protection and compliance across all environments. From secure development practices to rigorous testing and validation, our solutions are designed with security at the core, providing peace of mind for enterprises managing critical systems.
NiCE M365 Monitoring Extension
SharePoint
Maximize your SharePoint impact with proactive, advanced monitoring on Microsoft SCOM.
Exchange
Ensure top performance, SLA insights, and license control, all within your SCOM console.
Teams
Stay ahead of Microsoft Teams issues and user complaints with proactive tracking and reporting.
Entra Connect
Ensure seamless sync and prevent access issues with Microsoft Entra ID by advanced monitoring.
Turnkey and Individually Expandable
Get a turnkey monitoring solution with extended functionality. Customize your NiCE Management Pack for Microsoft SCOM with your own monitoring functions, alarms, and performance rules.
Shielded Processes for Security
Keep your production system secure with the NiCE Management Pack. Running in a shielded user context, it ensures safe operations, with an extra safeguard to prevent system compromises.
In-Depth Experience
NiCE brings decades of expertise in advanced Microsoft SCOM monitoring. Our specialized Management Packs ensure comprehensive monitoring, proactive alerts, and seamless integration, optimizing enterprise IT performance and reliability.
Featured Resources
Check out the latest recordings and whitepapers.
Contact us for advanced Microsoft 365 monitoring
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