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Microsoft SharePoint Monitoring Extension

More Performance, Control, and Security

What is Microsoft SharePoint?

Microsoft SharePoint Online is a powerful web-based collaborative platform integrating into Microsoft 365. It is used for document and content management, internal social platforms, and for creating web applications. About 80% of Fortune 500 companies and over 200 million users in total rely on SharePoint.

The NiCE Active 365 Management Pack approach ensures Application Secrets do not get lost, passed on, or could be otherwise compromised.

Monitoring the SharePoint Logon

This monitor helps you make sure your SharePoint users can log on to their SharePoint sites. It simulates regular user logon to probe the actual availability of the SharePoint site. The Logon monitor is the most reliable check to prove end-to-end availability.

SharePoint File Upload and Download Times

Latencies and failures in file up-/download can be super annoying to users, as they lose valuable time on a no-brainer job. Track, probe, and report the up-/download time of SharePoint files in milliseconds. Get alerts before certain user criteria are reached to provide the best user experience when it comes to working with files on SharePoint.

Embedded SharePoint Health Score Monitoring

The Microsoft Health Score provides basic information on the current service status of Microsoft SharePoint Online in a tenant. The NiCE Active 365 Management Pack for SharePoint embeds the Health Score for Sites and Subsites into your SCOM console. This helps you in fast troubleshooting as all information is accessible in one place, not distributed over multiple portals.

Measuring IIS Latency to Improve Speed

Measure the time a request spent queued and waiting for IIS (Internet Information Services – the Web Server) to be processed. The ideal time in milliseconds should be 0 -3ms. The Management Pack helps you track, alert, and report on any IIS Request Latencies in your SharePoint environment. IIS Latency monitoring enables a better user experience in terms of faster SharePoint Site response times.

Avoiding SharePoint Page Response Delays

Easily measure, track, and report on the processing time for SharePoint pages. Typically, a healthy page has a roundtrip of between 200ms to 1s. If higher values are detected, you can immediately act to ensure end-users are not affected by slow SharePoint pages.

Keep Track of Your SharePoint Storage Consumption

The storage space available to your organization is based on the number of licenses. In large SharePoint deployments, it can be very useful to allocate storage consumption for sites running out of space or using the largest amount of space. Also, visualizing and reporting on space consumption over time can be used as an indication for future capacity planning.

Track Performance

Easily keep track of the overall SharePoint Site Performance. The NiCE Active 365 Management Pack for SharePoint enables you to monitor, visualize, pin-point issues, and report the end-to-end performance with ease.

Manage Licenses

Manage Upcoming License Expiries. The Management Pack helps you keep track of upcoming license expiries, so all your users are covered.

Troubleshoot Faster

Have all SharePoint performance information for advanced troubleshooting in one place to easily correlate and address latencies. Get upfront information when SharePoint performance starts to run astray.

SLA Reporting

Make use of inbuilt SharePoint Service Level Agreement (SLAs) Reports. The reporting options help you generate ready-made SLA reports for your stakeholders saving you lots of operational time.