Exchange Online Outage?
Our Monitoring Already Knew.

Yesterday’s Microsoft 365 outage, which particularly affected Exchange Online, wasn’t something users noticed first.

The NiCE Active 365 Management Pack detected the Exchange Online availability issue as it happened and raised the corresponding alerts in Microsoft SCOM.

For SCOM administrators and monitoring teams, this is exactly where independent service monitoring becomes valuable. When a critical cloud service such as Exchange Online becomes unavailable, you don’t want to wait for the first helpdesk ticket, or rely solely on users telling you something is wrong.

The NiCE Active 365 Management Pack continuously monitors Microsoft 365 services from an operational perspective and helps make service disruptions visible directly within your monitoring environment.

Yesterday’s Exchange Online incident was a real-world example: the outage happened, and the Management Pack detected it in real-time.

Because even when the infrastructure is Microsoft’s responsibility, knowing about a service disruption early is still yours.

Request a free evaluation copy and demo today.