The Next Chapter for SCOM:
AIOps and the NiCE Roadmap
What’s new in products, team, and partnership
Dec 17, 2026, 04:00 PM
The Next Chapter for Microsoft SCOM:
AIOps and the NiCE Roadmap
Join NiCE on Thursday, December 17, for our customer update webinar and see where your SCOM monitoring is heading next.
For more than two decades, NiCE has been extending Microsoft SCOM with Management Packs that go deep into the technologies your business depends on. That commitment continues, and the next chapter brings new solutions, new Management Packs, and a team set up for the years ahead.
In this webinar, we’ll show you what’s new, live and in practice.
AIOps for SCOM: From Alerts to Insight
Your SCOM environment produces a constant stream of alerts and performance data. AIOps for SCOM, developed by TazamaTech, correlates and analyzes this data, so you can see what’s behind the alerts instead of chasing them one by one. It’s built by a team that has spent years developing monitoring for SCOM, and it’s available through NiCE. We’ll show how it works in a real SCOM environment.
New NetApp ONTAP Management Pack
The new release of the NetApp ONTAP Management Pack adds MetroCluster monitoring, security monitoring, and much more.
New URL Management Pack 1.00, Free for the Community
Gain full visibility into your web endpoints with the new URL Management Pack by TazamaTech, a free community solution for SCOM.
Monitor many URLs with ease: add and manage a large number of different URLs in SCOM, with minimal setup.
- Detect issues fast: spot outages and failing endpoints in real time
- Identify risks: keep an eye on the health of your external-facing services
- Uncover unauthorized changes: get alerted when monitored content changes unexpectedly
- Track response times: see when your web endpoints slow down, before users notice
- Check certificates: stay ahead of expiring or invalid SSL/TLS certificates
Better control over your external-facing services supports stronger security, compliance, and service reliability.
SAWA Reporting
For everyone who relies on SCOM reporting and has been waiting for an updated release: SAWA Reporting brings SCOM reporting up to date. We’ll show you what’s new.
The NiCE Roadmap: Products, People and Partnership
We’ll give you an outlook on the Management Packs and features coming next, so you can plan ahead.
We’ll also introduce TazamaTech, the NiCE spin-off behind AIOps for SCOM. Its team brings together the experts who have been building NiCE monitoring solutions for years, and they now also handle development of the NiCE Management Packs. For you, nothing changes: NiCE remains your partner for licenses, subscriptions, and support. What grows is the capacity behind your monitoring: more development focus, faster releases, and new solutions like AIOps.
Beyond SCOM, TazamaTech brings the same monitoring expertise to platforms such as Checkmk, Zabbix, Datadog and Dynatrace, along with consulting services. Many organizations run SCOM alongside other tools. Wherever that’s the case, the same team can now provide the same monitoring depth across your environment.
The managing directors of NiCE and TazamaTech will close the session with a joint statement on the road ahead.
Join Us
Whether you want to get more out of SCOM today or plan your monitoring for the years ahead, this webinar shows you what’s new and what’s next.
Thu, Dec 17, 2026, 04:00 PM – 05:00 PM CET
Can’t join live? Register anyway, and we’ll send you the recording.