IT Monitoring News | January ’25 Edition

Dive into the Latest Updates and Insights

Welcome to our January edition of the NiCE bi-monthly newsletter! We’re thrilled to share the latest updates, insights, and events to keep you ahead in the ever-evolving IT monitoring landscape, primarily revolving around Microsoft System Center.

Whether you’re looking to stay current with new features, understand best practices, or network with fellow professionals, our newsletter has you covered.

Releases & Software Updates ?️

System Center Operations Manager Elevation of Privilege Vulnerability
This security vulnerability, designated as CVE-2024-43594, affects Microsoft’s System Center Operations Manager (SCOM). It involves an elevation of privilege issue, which could allow an attacker with limited access to the system to gain elevated privileges on the compromised system. This could potentially lead to unauthorized access, data manipulation, or other security risks. The vulnerability underscores the importance of implementing proper security controls and monitoring to prevent exploitation. Microsoft is expected to provide a patch or mitigation strategy to address this issue.

NiCE Oracle Management Pack 5.4
With the 5.4 release, we’ve introduced several new features to enhance your Oracle monitoring experience. This includes comprehensive Data Guard Broker Monitoring with observer process metrics for high-availability environments, improved flexibility with support for multiple TNS names, and agentless monitoring of ORA-Messages through streamlined, remote alert log monitoring, and more.

NiCE NetApp ONTAP Management Pack 1.1
This update introduces powerful features to streamline management and operational excellence. It includes enhanced discovery with chassis, shelves, and disk insights, flexible monitoring setups, and extended capabilities for large-scale environments. New monitors cover critical conditions such as restarted nodes, overheating alerts, and failed power supplies, along with precise monitoring of Ethernet and Fiber Channel ports and SnapMirror data replication visibility.

Industry Insights & Research ?

SCOM Security Account Matrix by Kevin Holman
Discover this security account matrix for SCOM 2025. Kevin Holman outlines all common service and security accounts, their default or recommended permissions, including management servers, database servers, SQL role permissions, and database mappings. Use it to correct incorrect deployments or verify that a least privileged model is in place, ensuring you’re Secure By Default in your SCOM deployments.

Authentication and Data Encryption in Operations Manager
System Center Operations Manager includes features like the management server, gateway server, reporting server, operational database, reporting data warehouse, agent, web console, and operations console. This article on Microsoft Learn outlines the authentication process and identifies the secure channels where data is encrypted.

Latest NiCE Whitepapers & Recordings ?

NiCE Oracle Management Pack 5.4 | Webinar Recording
With the 5.4 release, we’ve introduced several new features to enhance your Oracle monitoring experience. Watch the recording to learn about comprehensive Data Guard Broker Monitoring, observer process metrics for high-availability environments, improved flexibility with support for multiple TNS names, agentless monitoring of ORA-Messages through streamlined, remote alert log monitoring, and more.

Enhance Your Hybrid Monitoring & Automation | Webinar Recording
The recording focuses on leveraging Microsoft Azure and System Center Operations Manager Managed Instance (SCOM MI) for seamless integration, real-time monitoring, and automated workflows. Discover how to integrate Azure’s cloud platform with SCOM MI, best practices for automating workflows, strategies to optimize performance, and minimize downtime in hybrid cloud environments.

Importance of Citrix Monitoring in Modern IT Environments
This whitepaper explores the critical role of Citrix monitoring in modern IT infrastructures, focusing on performance, security, and user experience. It examines key metrics, real-time monitoring strategies, and proactive alerts, using tools like Citrix Management Packs to provide in-depth visibility, optimize Citrix Virtual Apps and Desktops (VAD), and ensure smooth operation of Citrix ADC environments.

Events & Sessions to Look Forward To ?

Gartner Data & Analytics Summit 2025
The Gartner Data & Analytics Summit 2025 is the leading event for data, analytics, and AI leaders to explore the latest trends, management strategies, governance practices, and data architectures aimed at driving future value.

Experts Live Series 2025
Experts Live Series 2025 kicks off with events in India on February 15, Denmark on March 5, Netherlands on June 4, Germany on April 11 (aligned with the Windows Server Summit), and Austria on June 18. Experts Live is designed for professionals looking to deepen their knowledge of cutting-edge Microsoft technologies, including cloud, data & AI, datacenter, security, and modern workplace solutions.

Spotlight on Partners ?

Bechtle
The Bechtle Group specializes in IT e-commerce, industry software, PLM systems, mobile workspaces, and collaboration solutions, focusing on key IT areas critical to customer success. We are proud to partner with Bechtle to help companies with NiCE Management Packs for Microsoft SCOM to achieve more with their IT infrastructure monitoring.

We hope you enjoyed the January edition of the bi-monthly IT Monitoring Newsletter. Feel free to reach out for more on advanced monitoring and automation based on Microsoft SCOM.