IT Monitoring News | September ’26 Edition

 

Dive into the Latest Updates and Insights

Is SCOM still relevant?
At NiCE, we observe a constant stream of requests, and new customers are onboarding our community. These people are confident that SCOM and our Management Packs remain relevant.

While the monitoring landscape keeps moving toward observability, AI, and ever-more complex hybrid environments, SCOM remains a powerful part of the picture — especially when you know how to get the most out of it.

In this edition, we look at what’s new in SCOM, including recent updates and real-world upgrade lessons from the community. We also look beyond SCOM at the latest observability trends and share upcoming webinars, events, and technical resources worth putting on your radar.

Industry Insights & Research 📚

Observability Platforms: The Market Keeps Evolving

Gartner’s latest Magic Quadrant for Observability Platforms highlights how AI-driven observability, analytics and cost management are reshaping the market. A useful read for anyone looking beyond individual monitoring tools towards the wider observability landscape.
Read more: Gartner Magic Quadrant for Observability Platforms  

AI in Observability: Valuable, but Trust Still Matters

Grafana Labs’ 2026 Observability Survey shows that 92% of respondents see value in AI helping to surface anomalies before they cause downtime. At the same time, complexity remains a major concern — reinforcing that more data only helps when it leads to actionable insight.
Read more: Grafana Labs 2026 Observability Survey

Releases & Software Updates 🛠️

New SCOM 2022 UR3 Hotfix Available

Microsoft released a new hotfix for System Center Operations Manager 2022 Update Rollup 3 in July. The update includes component and Management Pack updates, making it a relevant maintenance update for SCOM administrators to review.
Read more: SCOM 2022 UR3 – Hotfix Details  

Azure Monitor Change Ahead: Managed Identity Requirement

From 31 August, Microsoft requires a managed identity for Log Analytics workspaces when adding or updating linked storage accounts. Organizations using Azure Monitor alongside SCOM should review their configurations ahead of the change.
Read more: Azure Monitor – Managed Identity Requirements

Latest NiCE Whitepapers & Recordings 📘

SCOM 2022 UR3: Hotfix Addresses Management Pack Update Issues

Running SCOM 2022 UR3? A July 2026 hotfix addresses two practical post-installation issues: Management Packs not updating correctly and component versions not displaying properly in the Operations Console. The TopQore article explains what was affected and why administrators who have deployed the earlier UR3 hotfix should take a closer look.
Read more: Solving Management Pack Updates and Version Display Issues  

Omnissa Horizon Monitoring on Microsoft SCOM

Omnissa Horizon is more than a collection of virtual desktops. Its user experience depends on Horizon components, vSphere, identity, networking, storage and more. Our new whitepaper explores how SCOM can bring these layers together for service-aware monitoring — helping teams move from individual infrastructure alerts to a clearer view of the user experience.
Read the whitepaper: Omnissa Horizon Monitoring on Microsoft SCOM

Events & Sessions to Look Forward To 📅

Deep-Dive on Microsoft SCOM Reporting

24 September – Online

Ready to get more from your SCOM data? Join us for a technical deep dive into Microsoft SCOM Reporting, covering essential setup requirements, best practices, and practical approaches for reliable reporting in production environments. We’ll also demonstrate reporting capabilities across several Management Packs and show how to turn monitoring data into meaningful, decision-ready insights. If you’re looking to make SCOM reporting more useful, reliable, and actionable, don’t miss this session.  

System Center Is Alive and Kicking: How to Make It a Success Story

30 September & 1 October – Online

Think System Center is yesterday’s technology? Think again. Join NiCE and Cireson for a hands-on session showing what System Center can do today — with live demos of SCOM monitoring, Service Manager ITSM, ticketing, self-service and workflows. We’ll also show how monitoring and ITSM work together as an integrated platform, plus highlight new System Center capabilities introduced over the past 24 months. No slideware. Just System Center in action.  

NiCE Supports Experts Live Switzerland 2026

4 November – Bern, Switzerland

We’re proud to support Experts Live Switzerland 2026 as a Community Sponsor. The event brings together Microsoft professionals, MVPs and technology experts for a day of knowledge sharing, technical deep dives and networking. We’re looking forward to meeting the community in Bern, exchanging ideas and supporting another great Microsoft community event.  

Ask Us Anything SCOM

Every Thursday, 3:00 PM to 5:00 PM CET/CEST

Got a SCOM question that’s been bugging you? Bring it to NiCE Office Hours. Whether it’s SCOM, NiCE Management Packs, troubleshooting, or custom Management Pack authoring, our experts are here to help. Book a free 30-minute consulting session and get practical answers, tailored advice, and hands-on guidance — no slides, no sales pitch, just SCOM expertise.

Spotlight on Partners 🤝

Cireson

We’re pleased to introduce Cireson as a new NiCE partner. Founded in 2011, Cireson specializes in intuitive, Microsoft-first IT Service Management solutions, with deep integrations across Microsoft 365, Microsoft Teams, and Microsoft Service Manager. Together, NiCE and Cireson bring complementary strengths to the System Center ecosystem — combining monitoring with IT service management to help organizations get more from their Microsoft investments.

Contact us for advanced monitoring

We are looking forward to your inquiry.