When Vendor Support Ends, Your IT Monitoring Doesn’t Have To
IT environments change. Technologies evolve, infrastructure vendors change their strategies, and sometimes support for a monitoring integration ends. For IT teams, that can create an immediate challenge: a previously monitored part of the infrastructure suddenly becomes a monitoring gap.
Replacing an established monitoring platform is rarely the answer. What is needed instead, is often a reliable way to restore visibility and integrate the affected technology into the existing monitoring environment. That was exactly the situation one of our customers recently faced.
“One of our hardware vendors suddenly left a monitoring gap, and fortunately, NiCE stepped in to fill it.”
At NiCE IT Management Solutions, helping customers extend and maintain their monitoring capabilities is at the heart of what we do. Our Management Packs help organizations integrate critical technologies into Microsoft System Center Operations Manager (SCOM) and maintain visibility across complex IT environments.
But closing a gap is not just about delivering a product. It also means working closely with customers as requirements evolve. In this case, our support team worked with the customer to answer their questions and further improve the Management Pack based on their needs.
“The assistance and communication from NiCE Support, to answer all our questions and further improve their Management Pack, has been truly outstanding.”
Monitoring requirements don’t stand still
A monitoring strategy should not become dependent on whether an individual infrastructure vendor continues to provide or maintain a specific monitoring integration. Vendor portfolios change. Products reach end of life. APIs evolve. Support priorities shift.
When that happens, losing monitoring visibility doesn’t have to be the inevitable result.
With more than 20 years of experience in Microsoft System Center monitoring and a broad portfolio of Management Packs and services, NiCE helps organizations close monitoring gaps, extend their existing SCOM environments, and continue monitoring the technologies that matter to their business.
When your IT environment changes, your monitoring capabilities need to keep up.
