Microsoft Exchange Performance Monitoring and Reporting
The performance of your Microsoft Exchange on-prem and hybrid deployment and cloud services are the centerpiece for your company’s email messaging, calendar, and task handling.
Make sure to provide the best possible performance, know about issues before end-users do, compare and report on SLAs, plus handle licensing all in one place – your SCOM console.
What is Microsoft Exchange?
Microsoft Exchange Online (ExO) is an important part of the Microsoft 365 family. The hosted application provides organizations with secured, reliable business-class messaging capabilities. Microsoft Exchange users can access their emails, shared calendars, contacts, and tasks from any endpoint device.
Make Your Exchange On-Prem, Hybrid, and Online Users Happy
Microsoft Exchange is the backbone for your company’s email, calendar, contacts, and task handling. Help your employees be their best by providing top Microsoft Exchange performance. With Exchange Monitoring by NiCE. It works!
Mastering Microsoft Exchange Like a Pro
The Exchange setup may seem simple on the front end but has a quite complex structure. The NiCE Active 365 Management Pack for Exchange Online tracks Exchange issues in real-time, mirrors them into SCOM, and immediately sends out an alert if issues are detected. This way you know what happened the second it did happen. Having that knowledge, you can address user calls and help-desk requests much faster and more accurately. Which in turn will immensely feed into your and your IT department’s credibility.
Prevent Exchange Delays and Slow Email Delivery
In an interconnected world, we are tied to super-fast communications, and nothing is more annoying than a slow email system.
Users will immediately raise complaints if the simple act of sending or receiving an email is delayed. Providing flawless and fast email traffic 24x7x365 is a must, regardless of the company’s size.
Avoiding Malfunctions in the Exchange Server
When the Exchange server is down, there will be no more sending of emails for anyone within your company, be it the CEO, Head of HR, or the helpdesk.
Malfunctions in the Exchange server setup may have severe consequences, such as an Exchange server crashing, which would be a nightmare for administrators and users.
Detect Lost or Corrupted Exchange Data
Lost or corrupted eMail, Contact, or Calendar data will affect almost any business.
Although Microsoft Exchange Online has a 99.9% uptime guarantee, space is still open to failure. As of June 21, 2022, users reportedly experienced significant delays, log-in failures, and general problems logging in to their Exchange accounts.
End-to-End Performance Monitoring for Exchange Online, On-Prem, and Hybrid setups
Exchange Mailbox Logon Availability and Duration
The Exchange Mailbox Logon Availability and Duration indicates whether and how fast users can access their Exchange mailboxes. Accessing their mailbox is vital in every user’s day-to-day work, which highly affects the user experience.
The NiCE 365 Management Pack for Exchange tracks and graphs Exchange Mailbox Logon Availability and Duration for your entire Exchange setup. When certain thresholds are met, you will be notified before users complain and also get cross-references to the root cause. This advantage is excellent for fast, reliable, holistic Exchange Mailbox Logon troubleshooting.
Exchange Internal and External Mail Flow Monitoring
Exchange mail flow is mission-critical, yet mail flow troubleshooting can be time-consuming. A mail flow is a path an email takes from the mailbox to the internet and vice versa. This is done via a transport pipeline comprising services, connections, components, and queues to route the email. If it fails, an email containing a large customer order, an assessment request, or a customer complaint might be late or lost.
Mail Flow health is one of the first indicators to look at when it comes to issues with email delivery. The NiCE Active 365 Management Pack for Exchange monitors, graphs, and alerts on Exchange Mail Flow. It actively tests and reports back the Exchange Mail Flow Latency, and Mail Flow Health (send/receive email messages). This makes troubleshooting Exchange mail flow latencies much easier and helps for reliable business transactions.
In addition to the internal mail flow checks, external mail flow checks are available out-of-the-box for a wide variety of external email providers such as Google Mail, HotMail, Yahoo, and Outlook.com.
For details on Microsoft Exchange Mail Flow see click here
Exchange Mail Queue Monitoring
Mail queues represent logical sets of email processing. Monitoring Exchange mail queues helps to determine the queue and transport server health, which is a good indicator of slow email traffic. Check on how many emails are entering a queue, how long they reside, and how many are leaving a queue.
The NiCE Active 365 Management Pack for Exchange provides out-of-the-box monitors for
1.) Exchange Mail Queue Status (Hybrid)
2.) Exchange Mail Queue Velocity (Hybrid)
3.) Exchange Mail Submission Queue Message Count (Hybrid)
4.) Exchange Mail Submission Queues Status (OnPremise)
5.) Exchange Mail Submission Queues Velocity (OnPremise)
NiCE IT Management Solutions is a long-term Microsoft Business Partner with Gold status for Application Development and Datacenter.