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NiCE Active 365 Monitor
for Microsoft Azure

Assess end-user availability and performance experience,
based on key data of Microsoft 365 services

End-to-End monitoring for Microsoft 365

The NiCE Active 365 Monitor for Azure is designed for IT executives, operators and administrators to ease day-to-day tasks by providing reporting data, troubleshooting information, as well as user and service information about key Microsoft 365 services.
The NiCE Active 365 Monitor for Azure is Microsoft Co-Sell Ready and available via the Azure Marketplace.

Benefits

Deliver outstanding performance and availability by advanced Microsoft 365 monitoring

Cloud Confidence
Cost Reduction
Leverage Existing
Be Fast

Office 365 deployments include a combination of highly complex components. Therefore, although unlikely a failure at any time cannot be ruled out. The interdependence of the various elements means that it is often hard to retain an overview of the deployment when taken as a whole.
To simplify this complexity, Microsoft places Office 365 as an Azure service in its public cloud offering. Despite all the service’s advantages, we can sometimes lose track of what happens to our core business services. The NiCE Active 365 Monitor for Azure discovers and reveals the details of what is happening behind the Office 365 administration dashboards and consoles. The NiCE Active 365 Monitor for Azure provides insight into where individual mailboxes reside and how components are connected.

With fast and easily accessible reports, the NiCE Active 365 Monitor for Azure provides you with the facts you need to increase your insight into Cloud adoption, mailbox migrations, and the deployment of mailboxes across Office 365 datacenters. This insight provides value for IT organizations by reducing support costs.
The NiCE Active 365 Monitor for Azure enables you to quickly identify system downtime and outages as well as tenant-specific problems. With the capability to measure SLAs through active probing on the tenant, you do not need to pass on Microsoft’s SLA reports. Instead, you have your own tenant-specific SLA.

Leverage Existing Investments
The NiCE Active 365 Monitor for Azure fully leverages your investment in Azure.

Identify, Qualify and Solve Problems Quickly
One of the toughest challenges with Office 365 is to gain insight into what happens in the Cloud. When users report issues with mail, accessibility, or calendar synchronizations, troubleshooting possibilities are minimal. So what to do?
The NiCE Active 365 Monitor for Azure includes a NiCE smart algorithm to determine if other mailboxes are affected for the same tenant in the same data center. With these additional checks, the problem’s severity is quickly rated, and required actions are recommended or performed. Simultaneously, the NiCE solution also monitors if mailboxes are being moved between Azure Datacenters.

Microsoft 365 Service Monitoring

End-to-end monitoring and management of your Microsoft 365 services hosted on Azure, such as Microsoft Teams, SharePoint, OneDrive, and Exchange

  • Clear and precise performance indicators
  • A full overview of the Office 365 landscape
  • Identify service issues quickly
  • High ROI
  • Great ease of use
  • Competitive pricing
NiCE Active 365 Monitor for Azure

Autodiscover Retrieval Duration | Visualization using PowerBI

NiCE Active 365 Monitor for Azure

Mailbox Location Map | Data visualization using PowerBI

NiCE Active 365 Monitor for Azure

Avg. Autodiscover Retrieval Duration | Metric Explorer

Microsoft Teams, SharePoint, OneDrive, and Exchange monitoring made easy

Features

Accessing Microsoft 365 cloud-based communication tools, such as Teams, OneDrive, Exchange Online, and SharePoint from any location, at any time, is adding the utmost flexibility for businesses.

NiCE solutions extend your business capabilities by providing clear insight into the user experience.

Monitor what´s critical
Holistic
Multi-Tenant
Tenant & Directory Specific
Probing
Visualization
SLA Reporting
Sites, breakouts, device locations
Secured

It is often tricky to pinpoint the root cause of problems that occur in complex, federated, cloud environments.
To provide reliable monitoring in these types of environments, you can use the strength of the Microsoft Azure Monitor as a solution that is fully deployed on your cloud servers. The NiCE Active 365 Monitor for Azure utilizes monitoring probes and correlates them in one single view.

Monitor all business-critical functionalities such as:
1. Calendar availability between Exchange online mailboxes (Free/Busy check)
2. Mail flow verification
3. Teams availability and performance
4. SharePoint Online end-user performance measurements

Save time and money by monitoring and managing your whole environment from a single point of reference.

Multi-Tenant Monitoring
1. Support for Service Providers.
2. Reports on resource usage of different tenants.

Tenant & Directory Specific Monitoring
1. License usage for each tenant
2. SLA performance insights for each tenant

Availability Monitoring through Probing
The only reliable way to ensure that business-critical functionality is working as expected is by performing active probing. With an intelligent and proactive approach to probing, NiCE Active 365 Monitor for Azure ensures that users of your tenant can always work in the way they want and you designed.

1. Data stored in Log Analytics for universal use
2. Use Kusto Query Language (KQL)
3. Support for Azure Metrics Explorer
4. Preview ships with Workbook examples
5. Custom integration into Power BI
… and more

Mission-critical workloads require consistent performance. Good SLA reporting helps to manage, monitor, and modify resources the right way at any time.

Active monitoring for sites, internet breakouts, and user device locations
1. Ensure SharePoint Online performance
2. Mail flow and Outlook functionality and performance

Secured through the Azure platform
Azure Monitor integration, secured through the Azure platform.

Watch the latest Microsoft 365 DEM recordings

Active 365 Monitor for Azure
Tutorial on M365 DEM
Microsoft 365 DEM on SCOM & Azure

Start advanced Microsoft 365 monitoring now

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