IT Monitoring News | July ’25 Edition

Dive into the Latest Updates and Insights

Welcome to the July edition of the NiCE bi-monthly IT monitoring news! As we reach the height of summer, we’re thrilled to share the latest updates, insights, and resources to help you stay ahead in IT monitoring. With new developments and recent releases, there’s plenty to discover, enhance, and get excited about. Let’s jump in!

Releases & Software Updates 🛠️

NiCE MariaDB Management Pack 1.0
The brand-new NiCE MariaDB Management Pack gives you deep visibility into the health and performance of your MariaDB environments within Microsoft SCOM. Whether you’re monitoring uptime, resource usage, or overall service availability, it equips you with the insights needed to stay ahead. Request a demo and a 60-day trial.

NiCE DB2 Management Pack 5.40
We’re pleased to announce the release of NiCE DB2 Management Pack 5.40. This update improves cluster synchronization for Db2 configurations, streamlines instance discovery, and ensures full compatibility with SCOM 2025, while maintaining support for earlier versions. It’s designed to boost monitoring efficiency with minimal effort. Get a demo and 60-day trial.

MP Catalog Offline Toolkit by NiCE
Get ready for the new MP Catalog Offline Toolkit by NiCE to streamline Management Pack deployments in secure and offline environments with ease and confidence. Say goodbye to connectivity hassles and hello to simplified, secure SCOM management!

Industry Insights & Research 📚

AI Agent Monitoring & Decision‑Path Tracing
Datadog has added AI Agent Monitoring, a fully interactive visualization of agent decision flows, showing inputs, tool calls, outputs, agent‑to‑agent hand‑offs, and more. Engineers can trace anomalies (like latency spikes or looping), drill into incorrect tool invocations, and directly tie behaviors to quality, cost, and security metrics. The integration supports frameworks like OpenAI Agents SDK out of the box, requiring no code changes, Datadog captures spans for tool calls, prompts, responses, guardrail validations, etc., enabling full LLM agent traceability.

Global IT Market & Spending Trends
According to recent data published by Gartner, worldwide IT spending is projected to reach $5.61 trillion in 2025, marking a nearly 10% increase over 2024, driven by rising demand for cloud infrastructure, AI integration, and digital transformation. Key growth sectors include data centers, enterprise software, IT services, communications, and end-user devices, as organizations prioritize modernization and operational resilience. Read more.

Latest NiCE Whitepapers & Recordings 📘

Atlassian Jira, Confluence, and Bitbucket Monitoring | Use Case Paper
In a recent customer project, we implemented tailored monitoring solutions for Atlassian Jira, Confluence, and Bitbucket, helping teams gain deeper visibility and control over their environments. If you’re exploring similar capabilities or need expert guidance, our detailed whitepapers offer practical insights and proven approaches.

F5, and cplace Monitoring | Use Case Paper
As part of another recent customer engagement, we successfully deployed custom monitoring solutions for F5 and cplace, enabling enhanced visibility, performance tracking, and operational reliability. If you’re considering similar initiatives or need expert support, our in-depth whitepapers provide actionable guidance and real-world implementation insights.

MariaDB Monitoring Guide | Whitepaper
This MariaDB Monitoring Guide provides database administrators and IT professionals with expert insights and practical strategies to boost efficiency, reduce downtime, and improve security. Applicable to both on-premises and cloud-based MariaDB environments, it helps optimize performance, ensure compliance, and future-proof operations.

Events & Sessions to Look Forward To 📅

MariaDB Monitoring on Microsoft SCOM
Join our MariaDB Management Pack release webinar and dive right into the wealth of what this new NiCE Management Pack for Microsoft SCOM brings to the table. Sign up here.

Management Pack Householding in Secure, Air-Gapped, or Offline Environments
The new NiCE MP Catalog Offline Toolkit enables exactly that. It utilized the Microsoft MP Catalog to help you stay on top of your Management Pack householding in offline environments. Join our 30-minute walkthrough.

Microsoft SCOM Training Series
We joined forces with our long-term partner, TopQore, to bring a well-curated set of Microsoft SCOM training to the community, ranging from pre-built Operator, Admin, and Architect training to specializations like Console Authoring, as well as customized Migration and Health Check services.

Ask Us Anything SCOM
Got questions about SCOM, NiCE Management Packs, or custom management pack authoring? Join NiCE Office Hours every Thursday from 3:00 PM to 5:00 PM CET/CEST for expert insights, tailored advice, and hands-on guidance.

Spotlight on Partners 🤝

SoftwareOne
We’re excited to highlight SoftwareOne, a global leader in end-to-end software and cloud technology solutions. With deep expertise in software lifecycle management, cloud optimization, and digital transformation, SoftwareOne helps organizations unlock the full value of their IT investments. 

We hope you enjoyed the fourth edition of the bi-monthly IT Monitoring News. Feel free to reach out for more on advanced monitoring and automation based on Microsoft SCOM.