Track and visualize M365 Tenant Service health, security, users, and licensing.
Slow or inaccessible Microsoft 365 tenants may cause users not to be able to sign in to Microsoft Teams, SharePoint pages not to load correctly, slow uploads and page response time, slow or stuck mail queues, and so on.
Monitoring the availability and performance of your Microsoft 365 tenant will save you lots of time and money. The graphing and alerting options make you aware of issues before end-users are.
What is Microsoft 365 Tenant?
A Microsoft 365 Tenant hosts the Microsoft 365 services assigned to your company. It is typically associated with your public DNS domain. The tenant is your central, isolated container for your companies’ subscriptions, including the licenses assigned to your user accounts.
Fireproof Microsoft 365 Tenant Operations
The NiCE Active 365 Management Pack monitors the Health Status, active users, token acquisition, licensing, as well as the Microsoft Secure Score of each tenant. If issues occur, you are right on the spot to find the detailed source, plus get detailed advice on troubleshooting performance issues of your M365 tenant.
Full-stack Microsoft 365 Tenant Monitoring on SCOM
Monitoring the Microsoft 365 Tenant Health
The M365 Tenant Health can be divided into five sub-areas: Web-, Client Application-, Mobile Device Management-, Portal-, and Identity Service Health. Each of them has given by their names, different purposes by means of their service delivery. The NiCE Management Pack helps you keep track of all different health sources within one interface.
Microsoft 365 Identity Service Health
The Microsoft 365 Identity platform is used to create applications you can sign in to using their Microsoft identities or social accounts. These applications provide authorized access to own APIs or Microsoft APIs such as Microsoft Graph.
Monitoring the Identity Service Health State will alert and report on unwanted login failures or latencies of custom apps.
Microsoft 365 Client Application Health
Microsoft Office 365 applications include Word, Excel, PowerPoint, Outlook, OneNote, Access and Publisher, SharePoint, Exchange Server, Yammer, MyAnalytics, OneDrive, Skype for Business, Microsoft Teams, and Power BI. The integrated monitoring of the Microsoft 365 client application health helps you determine latencies as reported by Microsoft.
Microsoft 365 Portal Health
The Microsoft Admin Portal is the central place to manage your Microsoft 365 subscriptions. The web-based portal allows for basic user administration such as adding and removing users, changing licenses, and password management.
Monitoring the Microsoft 365 Admin Portal Health State helps to determine whether this is a known issue with a resolution in progress.
Microsoft 365 Web Health
Office 365 web enables working on Word, Excel, PowerPoint, OneNote, and PDF documents in your web browser. The integrated monitoring of the Microsoft 365 Web Health helps you determine the latencies of these web-based services as reported by Microsoft.
Monitoring the Microsoft 365 Tenant Security
Many best practices are published on the web for securing the M365 tenant. Microsoft actively helps companies address this by reflecting the companies’ specific Secure Score, indicating areas of concern. Administrators are aware of and follow these principles.
Integrating Your Microsoft 365 Secure Score
The Microsoft 365 Secure Score represents the organization’s security posture. It is a measurement by Microsoft, accessible in the Microsoft 365 Defender portal.
The NiCE Management Pack mirrors the Secure Score into SCOM, so you have all security-related information in one place.
Read more about the Microsoft Secure Score
Application Secret Expiration Monitoring
Each Azure Tenant contains a significant number of Enterprise Applications. Each Enterprise Application can have one or more “Application Secrets” to prevent unauthorized access to the application.
What happens if the “Application Secret” expires? There is no notification. All application consumers will receive an error, and business key logic can fail.
The NiCE Active 365 Management Pack has a built-in monitor to check every application secret and how long it is valid. Before a secret expires, you will get triggered.
Enterprise Application Compliance Monitoring
Companies may decide to hide certain tenant information from internal employees. This can be, for example, an application for executive use only. Or that a specific application must receive special permissions to be used.
These settings of the Enterprise Application can be monitored using the NiCE Active 365 Management Pack.
Monitoring M365 High Availability & Multi-Tenant Environments
HA Monitoring
Monitoring High Availability is achieved by having a collector on two SCOM servers for redundancy in the management group. Achieve a three-server quorum where the database acts as an arbiter and a host for log and configuration files.
Multi-Tenant Ready
In Multi-tenancy, a single software application instance serves multiple customers. Each customer is called a tenant.
The NiCE Active 365 Management Pack can handle up to 30 tenants per collector.
Minimal Load
A Management Group is the logical entity where all objects and data are stored in SCOM. The NiCE Management Pack provides most efficient monitoring by keeping its workload minimal, so no other objects are affected.
Ready to Scale
For a retail business with many shop locations, it is key to ensure all locations have connection to the M365 services. Identify locations with low M365 performance quickly and reduce the mean time to recovery.
Ensure the Best User Experience for Your M365 Tenants
User adoption is directly tied to the user experience. Therefore, it is most important to ensure essential user operations, such as email, Teams, SharePoint, OneDrive, and identity management, work like a charm.
Get Alerted on User Licenses in a Warning State
User licenses in a warning state may be compromised or nearing their license expiry. An expired M365 Tenant license will cause your users not to be able to log in to any service hosted on that tenant.
The NiCE Active 365 Management Pack helps you avoid such scenarios. It traces and reports on upcoming license expiries, so you can take upfront action to make sure your users are all covered.
Ensure Microsoft 365 Token Acquisition Works
If the message “Token Not Found” appears, a client app or a user’s access is denied. Preventing such delays helps a lot in fostering M365 user adoption.
What is a Microsoft token? The Microsoft identity platform authenticates users and provides security tokens such as access, refresh, and ID tokens. Security tokens allow a client application to access protected resources on a resource server.
Read more
Master M365 Tenant-Wide Licensing like a Hero
Knowing the exact number of licenses in warning state for all Microsoft 365 license types is a big advantage. It is a must-have when managing complex Microsoft 365 environments, running Teams, Exchange Online, OneDrive, Entra Connect, and all other essential desktop tools such as Outlook, Word, and Excel.
The NiCE Management Pack tracks and reports the license counts and states back to you, so you are always on top of the licensing game.
NiCE IT Management Solutions is a long-term Microsoft Business Partner with Gold status for Application Development and Datacenter.