NiCE Active 365 Management Pack | A Community Review

If the community discusses your solutions, that could be good or bad. If they are talking about it in a way that teaches others how to use it, what the shortcomings are, and what the highlights are, then this is a clear sign that you have done things right.

We are delighted to share this recent review of the NiCE Active 365 Management Pack for Microsoft System Center with you. It will take you on a short, in-depth journey on what to expect, having NiCE Microsoft 365 monitoring as your traveling companion.

Let us start with the essential equipment:

“The NiCE Active 365 Management Pack for System Center Operations Manager (SCOM) tracks availability, activity, performance, security checks, and health by performing end-to-end probes. The management pack supports SharePoint Online, Exchange Online and Exchange hybrid, OneDrive, and Teams (including call quality). It includes metrics and checks for license usage, Azure AD Connect, and even Azure AD service principals.”

Source: Blog Post on 4SysOps by Ruben Zimmermann, Infrastructure Architect – IT Operations

Now that essential monitoring equipment is laid out, it is crucial to understand how it performs in real life. How trustworthy the brand is, and what support options are there in an emergency. And last but not least, if new monitoring features are added along the way. One of your trustworthy companions writes this in his article about using the NiCE Active 365 Management Pack.

„NiCE has been providing IT monitoring solutions for more than two decades. With their recent Active M365 MP version 4.1, they offer a variety of performance rules and monitors that help track, verify, report, and allow the mitigation of risks when using M365.
Customers receive a management pack that is steadily evolving. Security is always considered, with least privilege access as a main principle. Feature requests are happily accepted, evaluated, and usually implemented individually. They can be accommodated either as part of the product so that they are available for all customers, as a private custom extension, or as an additional customer-sponsored public feature. A free trial is available on request.“

Source: Blog Post on 4SysOps by Ruben Zimmermann, Infrastructure Architect – IT Operations