End-to-End Citrix Infrastructure Monitoring

The Citrix SCOM Management Pack by Teqwave extends Microsoft System Center Operations Manager (SCOM) by enabling administrators to manage, monitor, and troubleshoot Citrix environments in the context of business-critical applications and infrastructure.

The Citrix Management Pack monitors the availability and health of the Citrix infrastructure and collects session and machine metrics to gain insight into performance and usage information.

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Benefits

Deliver outstanding performance and availability by advanced Citrix monitoring

Monitoring and AlertingAdvanced AnalyticsFast DetectionLeverage SCOMHigh-Level DashboardsSeamless Microsoft SCOM Integration

The Citrix VAD Management Pack delivers continuous monitoring of Citrix Sites and their components. Monitoring information in Citrix Management Pack alerts provides operators with troubleshooting recommendations to better understand the root cause and fix issues faster.

Integrated reports, graphs, and dashboards enable a deeper understanding of historical performance trends and help predict future performance.

Increase the productivity of the Operations Manager administrator and operator. Identify problems quickly and take corrective action to avoid costly downtime.
Topology view gives you deep insights into your Citrix infrastructure and helps understand the dependencies and impact of issues.

Centrally configure exception-based monitoring in distributed Citrix environments.
The Citrix VAD Management Pack extends Microsoft System Center Operations Manager (SCOM) by enabling administrators to manage, monitor, and troubleshoot Citrix VAD environments in the context of business-critical applications and infrastructure.

Dashboards help you quickly drill down into the root cause of a problem and speed up the troubleshooting process.

Get a sophisticated integration into Microsoft System Center Operations Manager. Solve issues easily, quickly, and efficiently.

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Citrix Infrastructure and End-User Monitoring

Infrastructure and end-user monitoring is important. Key functions required:

Clear and precise performance indicators
Single pane of glass view of your systems
Timely alerts
Pinpoint problem identification
In-depth reporting
Streamlined workflow

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Features

The Citrix Management Pack increases your operational efficiency and reduces the total cost of ownership in the long run.

It is a sophisticated and intelligent Enterprise Ready Management Pack, designed to fully integrate into Microsoft SCOM. It collects detailed data from the Citrix infrastructure for monitoring the systems without affecting or impacting the overall performance.

One tool to perform a multitude of functions, critical in your role as system, application, or database administrator.

The Management Pack continuously monitors the Citrix configuration on which your business depends. It identifies connectivity issues, high utilization, load, and availability problems.

Delivery Controller services and event logs, DB connectivity
Number of connections on Site
Zone availability
Delivery Group availability, load, and utilization
Hypervisor connections
Licensing issues

The Citrix Management Pack for Microsoft SCOM helps you get more insight into which users are logging in to the virtual desktops and applications and enables you to identify users facing poor responsiveness. The Management Pack also lets you investigate the performance history of each Desktop or Server OS machine.

The Topology View gives you deep insights into your Citrix infrastructure and helps you understand the dependencies and impact of issues. The Management Packs automatic discovery and visualization of the Citrix infrastructure components include

Sites, Zones
Delivery Groups
Applications
Application groups
Delivery Controllers
Hosting connections

For Citrix admins, it is vital to know how long users have to wait before their applications show up. The Citrix Management Pack for Microsoft SCOM helps you identify users that have issues accessing their desktops or applications with the ability to drill down to individual logon process phases.

The Citrix Management Pack monitors the performance of each end-user logon process and also collects the logon details, including individual logon process phases:

Brokering time
VM start time
HDX connection time
Profile load time
Authentication time
GPOs time
Logon scripts time
Interactive session time

The Management Pack monitors the license server’s health and notifies you on time about license usage, over/under licensing, and expiration dates. If there are issues with licensing, none of the system components will work. Therefore, it is essential to be notified on time about unnormal license usage, plus monitoring the license server’s overall health. The Management Pack will also help you with historical/trending and top usage reports.

The Citrix Management Pack collects application usage details for each application. It helps you understand which applications are being used the most, how many users are using it, the number of concurrent users using the application, the number of distinct users, etc.

User Activity

The Citrix Management Pack collects user activity details, including user session duration, applications, and desktops used during the session.

User Session Performance

The Management Pack helps you understand user experience by collecting

User session CPU
Session memory usage
Session bandwidth usage
End-point network latency
Roundtrip time

When an end-user reports a performance issue from “last Friday”, a Citrix administrator must determine which server was used at the time to start the application troubleshooting process. Access to historical user session data speeds up the diagnostics process. Moreover, it allows to perform usage trend analysis and reporting on Citrix logons and application usage.

The Citrix Management Pack for Microsoft SCOM seamlessly saves performance and usage data for Citrix Virtual Apps & Desktops. It offers extensive user activity, application activity, resource consumption, system health, and licensing reports.

The Citrix Management Pack helps you get insight into each Server and Desktop OS machine performance, such as

CPU utilization
Memory usage
Network utilization
Number of sessions
Average user session latency

It is crucial to ensure that the end-users can connect to StoreFront, get authenticated, and access available applications and desktops. The Management Pack periodically checks if all configured Stores are available, and the users can connect and logon to StoreFront. It also regularly verifies the connection to the backend servers and their response times to ensure they are fully operational.

Bottlenecks and performance issues in the PVS servers might cause long boot times and the inaccessibility of desktops and applications. Monitoring of PVS servers and their performance is therefore essential. The keys to proactively identifying PVS problems are in-depth visibility of key performance indicators of the server operating system (MEM, IOPS), the infrastructure (PVS services, PVS streaming errors), and the underlying component layers (PVS sites, vDisks, target devices, etc.).