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NiCE VMware Management Pack for Microsoft SCOM & Azure Monitor SCOM MI

Advanced VMware monitoring for better control, user experience, and business outcomes.

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Next Level VMware Monitoring

Virtualization with VMware not only makes the operation of your IT more efficient and flexible, but also more cost-effective. But how do you ensure that your virtual environments always run efficiently and are available?

The NiCE VMware Management Pack is a comprehensive and intuitive System Center extension for managing your VMware vSphere environments: monitor performance and availability, gain transparency beyond the virtualization layer, and unleash the full potential of your virtual environments.

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What is VMware?

VMware virtualizes physical computers. It is a set of software and solutions that help convert the actual computer, server, or pool of similar hardware into several virtual machines. Benefits are increased IT agility, flexibility, and scalability, alongside significant cost savings as managing and operating virtualized environments becomes simpler.

NiCE VMware Management Pack for Microsoft SCOM

Better VMware performance monitoring

More performance, more availability, more transparency: Discover the most important advantages extended VMware monitoring offers with the NiCE VMware Management Pack for Microsoft SCOM.

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NiCE VMware Management Pack for Microsoft SCOM

Identify problems faster

Integrated functions such as SCOM “Diagnostic Tasks” enable efficient troubleshooting. You increase productivity and avoid costly downtime by identifying and resolving problems faster.

NiCE VMware Management Pack for Microsoft SCOM

Seamless SCOM Integration

Simply solve problems yourself: Thanks to the sophisticated integration into Microsoft System Center Operations Manager, installing or configuring additional server proxies or connectors is unnecessary.

NiCE VMware Management Pack for Microsoft SCOM

Use native SCOM functions

The NiCE VMware Management Pack builds on the Microsoft System Center architecture and follows the best practice of using VMware’s REST-based API for monitoring. This means that no additional agents are required on the VMware vSphere systems.

NiCE VMware Management Pack for Microsoft SCOM

Optimize VMware environments

Optimizing your VMware environments has never been easy: Use the many options and the comprehensive overview that VMware Monitoring offers you over resources such as CPU, memory, storage, clusters, or the network. It also includes vSAN and complete vCenter monitoring.

Main VMware Monitoring Features | Part 1

Thanks to the numerous integrated monitoring functions, Microsoft SCOM administrators can rely on continuous real-time monitoring and thus maximum performance and availability of their VMware vSphere environments. With the NiCE VMware Management Pack, you look beyond the virtualization layer: It shows how the configuration affects all application services and the user experience.

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VMware Monitoring

Would you like to run your VMware environment as efficiently and stably as possible? Then you need to know which host server or hardware a virtual environment runs on. You should also monitor specific performance metrics such as CPU, memory, storage, network, and disk usage to identify problems early.

Use the extended VMware monitoring and keep an eye on all components and resources at all times. You benefit from the increased performance and availability of your VMware vSphere environments, which the NiCE Management Pack enables with numerous functions.

Full-stack auto-discovery, 180+ out-of-the-box monitors for critical components, views, and rules, predefined tasks for simplified administration, numerous reporting options, and more.

NiCE VMware Management Pack for Microsoft SCOM

vCenter Server Monitoring

The vCenter Server is not a physical server but an application for the central administration of a vSphere infrastructure. A vCenter consists of a vSphere Client and Web Client, a vCenter Server database, a vCenter Single Sign-On, the managed ESXi hosts, and the hosted virtual machines.

The vCenter Server runs under Windows or as a vCenter Server Appliance (a preconfigured Linux derivative). The virtualization structure operated on it not only eliminates downtimes such as the maintenance of physical storage and servers but also enables up to 80% higher hardware utilization.

To keep the vCenter Server running optimally, you should continuously monitor resources such as CPU, memory, storage, and the status of the vCenter Service Health. This enables a direct insight into not only the current performance but also reliable forecasts thanks to the collected data. For this purpose, the data can be enriched by further correlations.

NiCE VMware Management Pack for Microsoft SCOM

Datacenter monitoring

A data center is a complex entity comprising hardware, network components for internal and external connections, storage, comprehensive security management, and a managed power supply.

The virtualization of data centers reflects this complexity in software-based, centrally managed containers. This reduces operating costs while increasing scalability and overall performance by up to 80%. For this purpose, standard VMware data centers use so-called ESXi hosts as physical servers on which the virtualizing hypervisor runs.

There is also a management server running the vCenter Server application, a management client for data center management and access to virtual machines, storage networks and arrays, and various IP networks.
Monitoring VMware vSphere data centers and their components is crucial for maximum performance and availability. Use the NiCE VMware Management Pack to comprehensively monitor the configuration and overall status as well as the number of total VMs, min/max active VMs, and powered off and suspended VMs.

NiCE VMware Management Pack for Microsoft SCOM

Datastore monitoring

VMware vSphere Datastores are virtual storage containers for files located on a local server hard drive or in the network on a SAN (Storage Area Network). They hide the peculiarities of each storage device and offer a unified model for storing virtual machine files.

Use the NiCE VMware Management Pack to monitor not only the connection status but also the provided, used, and free space, as well as read and write latencies. You also benefit from warning messages automatically triggered in the event of problems.

NiCE VMware Management Pack for Microsoft SCOM

Datastore provisioning

Thin provisioning is a cost-saving method of providing storage capacity in virtualized storage environments. However, when a data store runs out of space, thin-provisioned virtual disks can no longer dynamically grow to meet the additional storage needs.
If this condition occurs, virtual machines with additional storage requirements are stopped immediately to prevent a failure of the guest operating systems.

The NiCE VMware MP monitors and collection rules support you in organizing and monitoring your datastore overprovisioning.

NiCE VMware Management Pack for Microsoft SCOM

Host monitoring

VMware ESXi are software-based hypervisors that help create virtual machines on one or more physical host systems. They abstract memory, storage, and processing power for virtual machines. On the other hand, ESXi hosts are the server or data storage devices on which the hypervisor is installed.

The NiCE VMware Management Pack enables comprehensive monitoring of your ESXi hosts: you get all information about the configuration, CPU, disconnect, maintenance, and stopped or unresponsive hosts. In addition, connected sensor groups such as fans, memory, power, software, storage, processor, temperature, and voltage metrics paint a complete picture of the health of your VMware hosts.

NiCE VMware Management Pack for Microsoft SCOM

VM monitoring

Virtual machines (VMs) emulate different operating systems on a single physical computer to save storage space, time, and management costs. In this way, software replaces the physical infrastructure to provide a virtual environment for any application.

With all the benefits, however, instabilities can also occur if too many VMs are running on a physical computer. By comprehensively monitoring the key components and detecting problems in time, you get the maximum performance from your VMs.

NiCE VMware Management Pack gives you all the power to do that: monitor memory usage, uptime, tools, network and CPU usage, including swaps, overall health, and status, high balloon drivers, guest disks, dropped packets, distributed resource scheduler (DRS) recommendation ratings, and more.

NiCE VMware Management Pack for Microsoft SCOM

Cluster monitoring

VMware clusters come into play when you need more VMs, and they don’t fit on a single physical server. They consolidate multiple physical servers with their combined resources. Each runs a VM used for High Availability (HA) and load balancing of the cluster.

With the NiCE VMware Management Pack, you ensure that your VMware clusters achieve peak performance: Use the comprehensive functions to monitor CPU utilization, ready time, MHz, min/max active VMs, memory usage and utilization, overall status, noisy neighbors, shut down and suspended VMs, storage HA, and storage failover.

NiCE VMware Management Pack for Microsoft SCOM

Main VMware Monitoring Features | Part 2

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VMware vSAN

VMware vSAN is software-defined storage used in conjunction with the VMware ESXi hypervisor. Regardless of the base hardware, vSAN provisions and manages storage space based on defined policies. This storage is primarily used for high-performance and mission-critical applications, as well as for VDI and back-office systems.

To ensure configuration, patching, upgrades, and security for vSAN, the VMware tool Skyline Health uncovers potential environmental problems and solutions. You can use the NiCE VMWare Management Pack to delve even deeper into the underlying data and microservices flow of vSAN and Skyline Health: it offers a new, comprehensive set of monitors for optimal performance and utilization accounting of your vSAN deployments.

NiCE VMware Management Pack for Microsoft SCOM

vCenter Service

With vCenter Service, you use a centralized platform for managing, operating, resource provisioning, and performance evaluation of virtual machines and hosts.
To keep you relaxed, the NiCE VMware Management Pack checks the current status and availability of the services. And above all on what undesired failures and thus the DRS and HA management are concerned.

NiCE VMware Management Pack for Microsoft SCOM

VMware Certificate Status

If the certificate of your vCenter machine expires, communication and many services usually fail. Be prepared and use the NiCE certificate status monitor to keep an eye on the validity of your certificates and avoid failures.

NiCE VMware Management Pack for Microsoft SCOM

Rules and Views

Discover anomalies and trends faster with the advanced monitoring capabilities of the NiCE VMware Management Pack: use fully customizable, out-of-the-box rules and views to collect, manage and graphically display all data from your VMware environment.

NiCE VMware Management Pack for Microsoft SCOM

Tasks

Predefined tasks allow you to run basic and advanced processes with just one mouse click, saving you a lot of “dead” administration time. You can easily automate tasks such as “Check VMware Tools Status”, “Check HA Network Configuration”, or “Power Off VM” to simplify daily management.

With NiCE VMware Management Pack for SCOM you get 30 predefined tasks for managing clusters, data centers, hosts, host log files, VMware servers, and VMs.

NiCE VMware Management Pack for Microsoft SCOM

Snapshot Management

With the Snapshot Manager, you create a disk copy of a VM to be able to restore it at a later point in time, which is especially useful after a failure or system error.
However, because snapshot changes are written to a separate delta file, snapshot disks can quickly double in size, affecting the performance of your VMs.

Avoid such problems and administrative cleanup efforts by monitoring your vSphere environment through advanced NiCE snapshot management tasks.

NiCE VMware Management Pack for Microsoft SCOM

Reports

Effective communication is required to use synergies in the team and increase performance and productivity. And only with complete, accurate, and objective information can you create accurate future forecasts, IT infrastructure plans, and reliable budget planning.

The NiCE VMware Management Pack for SCOM makes decision-making easier. It offers over 20 predefined reports ranging from infrastructure summaries, memory, CPU over and underutilization, host capacity and performance, clusters, data stores, VMs, tasks, and events.

NiCE VMware Management Pack for Microsoft SCOM
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NiCE IT Management Solutions is a long-term Microsoft Business Partner with Gold status for Application Development and Datacenter.

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Your NiCE IT Management Solutions Team

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