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About NiCE IT Management Solutions

NiCE IT Management Solutions creates cross-platform application monitoring solutions on UNIX, Linux, and Windows since 1991.

The close collaboration with our valued Technology Partners IBM, HCL, Microsoft, Micro Focus, Oracle, and VMware added unparalleled expertise to NiCE monitoring solutions.

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Our mission has always been to provide the best monitoring solution for IT professionals worldwide. Our highly skilled team services clients from around the globe, from SMBs to large corporations. NiCE IT Management Solutions is focused on ensuring that our clients are entirely delighted with our products and the value they add to their business.

2021 – 2022

Technical Partner Alliance with NetApp | Microsoft 365 Teams Call Quality Monitoring | Microsoft Co-Sell Ready for Microsoft 365 Monitoring on Azure | Technical Partner Alliance with Teqwave for Citrix Monitoring on SCOM

2020

NiCE MongoDB Management Pack for SCOM launched | NiCE Active 365 Monitor for Azure launched | Co-founder and sponsor of SCOMathon, a virtual SCOM conference for Microsoft MVPs, SCOM experts, and SCOM customers | 5-Star rating on Gartner for Microsoft 365 monitoring

2019

New NiCE Linux PowerPC Management Pack launched | New VMware Management Pack launched | Major Active O365 Management Pack release | New Customer Success Stories and References for the VMware and Active O365 Management Pack | Renaming Active O365 Management Pack to Active 365 Management Pack | New Dynamics CRM Management Pack launched | Partnership with Ergo Ireland | Partnership with Teqwave d.o.o

2018

Microsoft Gold Partner for Datacenter and Application Development | Launched NiCE Solutions on Micro Focus ITOM Marketplace | Launched Domino smart Management Pack for Micro Focus OBM | NiCE Customer Portal Relaunch | Updated Product- and Pricing Structure | Announcing new VMware Management Pack

2017

NiCE celebrates its 25th anniversary | Launch of the new Veritas Management Pack  |  Launch of the new Active O365 Management Pack Launch

2016

Named as solution partner in Microsoft SCOM Customer Success Story titled “Firm improves IT services to German banks with centralized monitoring solution” | Launch of the new IBM PowerHA Management Pack for Microsoft SCOM

2015

Launch of the ALL-NEW NiCE DB2 smart Management Pack for HP BSM OMi | NiCE joins the Microsoft Enterprise Cloud Alliance | Launch of the ALL-NEW NiCE Oracle Management Pack including ASM monitoring One of the first management packs to be Microsoft System Center 2012 R2 certified | MPx Alliance revealed at SCU 2015, Texas | NiCE, Veeam, and Comtrade partner to form the MPx Alliance

2014

Launch of the free NiCE Log File Management Pack for SCOM | Launch of the NiCE zLinux MP for SCOM

2013

Launch of the NiCE BES10 Management Pack for SCOM | Named Reseller of the OZSoft SAP Management Pack

2012

Launch of NiCE Oracle Management Pack for SCOM | Appointment of Christian Heitkamp as a General Manager and Director of Products

2011

Change of corporate name to NiCE IT Management Solutions GmbH | launch of the BlackBerry Management Pack for SCOM

2010

Introduction of the Domino Management Pack for Microsoft System Center Operations Manager (SCOM) | Member of the Microsoft System Center Alliance | official distributor for EView Technologies (USA) solutions for IBM iSeries and zSeries monitoring

2006 – 2009

BlackBerry Alliance Partner | Acquisition of the Smart Plug-in for BlackBerry and Lotus Domino/Notes (nworks) | Product release of DB2 SPI for i5/OS | product release of the DB2 Management Pack for SCOM | Product release of Admire, a Java-based user interface for the HP Operations Manager solution

2000 – 2005

HP Business Partner with Gold status | Launch of additional products for SNMP-based monitoring | IBM Business Partner | Product release of DB2 SPI , monitoring DB2 database servers with HP OpenView Operations | Takeover of product maintenance and support for some HP products | HP Development Partner | U.S. sister company, inConIT Corporation, founded in Lafayette, CA to address upcoming businesses and markets in North America

1996 – 1999

Change of corporate name to NiCE Netzwerke und innovativer Computer-Einsatz GmbH with main focus on network and systems administration | Spin off the entire CAD/CAM business | Focusing on becoming an IT solution provider for network and enterprise management solutions | Development of stand-alone software products, Smart Plug-ins and add-ons primarily for HP OpenView solutions | Expansion of operations management business to provide onsite consulting, training and custom development for heterogeneous environments

1991 – 1995

Foundation of Technische Rechnersysteme und innovative Software GmbH, focusing on technical software, CAD/CAM and real-time computing | Entering the operations management business with HP OpenView (“Operations Center” product line) as a software supplier.

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