End-to-End Microsoft Teams Monitoring
The beauty of Microsoft Teams is that is straightforward in providing fast chat-, call-, and calendar functionality, including availability checks of other users. This beauty thought will come to an instant halt if chat responses take too long, call quality is poor, or the availability status is incorrect. The NiCE Management Pack tracks and reports on crucial Teams’ performance issues, so you are in the know before users are.
What is Microsoft Teams?
Microsoft Teams, belonging to the Microsoft 365 family, is a business communication platform. It is used by more than 500,000 organizations, having 250 million active users monthly as of July 2021.
Boost Your Microsoft Teams Performance & User Experience
Easily track the overall service health of your entire M365 Teams deployment and measure it against your service and operation level agreements. Get instant notification on current Microsoft Teams service disruptions and outages.
This helps you to
1.) Quickly identify, solve, and report on internal and external M365 service issues
2.) Ensure M365 service performance and availability within your admin scope
3.) Foster end-user adoption by knowing of issues prior to user complaints
Fast and Secure in Real-Time
Microsoft 365 Teams Service Health Monitoring
Checking the Teams Service Health is vital for troubleshooting Teams issues. As Teams is a part of Exchange, SharePoint, and OneDrive, correlating their status is very helpful, too.
The NiCE Active 365 Management Pack helps easily track service health states and proactively address upcoming issues.
Understanding Microsoft 365 Teams Location State
Having all your Teams’ Locations in one view, displaying their individual states, helps you to troubleshoot geographical-based issue patterns much faster.
Easily Control Configured Teams Channels State
The Management Pack gives you a complete view of all your configured Teams Channels and their Teams Channel State. This enables fast problem isolation.
Teams Business Line Monitoring for ISPs, VIPs, and Locations
Many organizations use dedicated business lines, such as ISPs, VIPs, locations, and other criteria, to group Teams Users needing super-fast and always-on availability for their Teams client.
The NiCE 365 Management Pack fully supports this approach. It helps you maintain, monitor, set custom alert levels, and report on Teams Users, logically grouped according to your business lines. Advanced custom alert settings can be used for event prediction.
Teams Chat Performance Monitoring
Easily keep track of any Teams User chat availability and response time.
The NiCE Management Pack actively probes the availability and response time of configured Users Teams Chat function. If thresholds are passed, you will automatically be alerted. In addition, the entire Teams Chat Availability and Response Time are also displayed as a graph.
360-degree Teams Call Analytics
The NiCE Active 365 Management Pack not only probes but literally monitors all real-world calls to provide a real-world monitoring scenario. Probing alone means synthetic monitoring as a simulation via scripted transactions. This alone does not provide insight into remote entities, such as the different mobile networks, and problems possibly deriving from there.
The NiCE Active 365 Management Pack allows you to access all real-world call data and bring it into SCOM in a consolidated format. Based on that real-world data, reports, alert views, and basically everything you can do with SCOM can be applied.
This is a massive advantage in understanding the actual scope of your M365 deployment, plus knowing exactly where and how to improve M365 services quickly.
NiCE IT Management Solutions is a long-term Microsoft Business Partner with Gold status for Application Development and Datacenter.