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Monitoring Entra (Azure AD) Connect like a Pro

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Monitoring Entra (Azure AD) Connect

Entra Connect, formerly Active Directory (AD), is perse a very sound and reliable solution for ID synchronization between on-prem and cloud applications. However, as with every complex and sensible system, there is room for failure. The Entra Connect Health, especially for large and distributed environments, already provides a lot of information to troubleshoot Entra Connect issues.

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What is Entra Connect?

Entra Connect synchronizes the identity data between the local on-premise Active Directory and the cloud-based Entra ID ( Azure AD). Users can access on-premise applications and cloud services, such as Microsoft 365, using the same common identity credentials.
Entra Connect is a great relief for IT admins. They do not have to double provision users in on-premise and cloud environments, which could easily cause issues jeopardizing productivity and security.

Azure AD Connect Monitoring

Entra Connect State Views

Entra Connect architecture consists of various objects and services such as seed computers, servers, synchronization services, connectors, and more. The NiCE Active Management Pack for Entra Connect checks and visualizes the state of these various objects and services as Entra Connect State Views.

SeedServerSyncConnectorProfile
Azure AD Connect Monitoring

State View for AD Connect Seed Computers

Seed Computers are used to discover AD Connect Servers. The AD Connect Seed Computers view visualizes their health state. This helps you to make sure no servers are missed for monitoring.

Azure AD Connect Monitoring

State View for Entra Connect Servers

Entra Connect Servers represent the several parties of your ID synchronization. The Entra Connect server state view helps you understand the health of your multi-forest environment at a glance.

Azure AD Connect Monitoring

State View for Entra Connect Sync Service

The Entra Connect Sync Services does the basic operation of synchronizing data as set in the used Connectors. This view provides insight into which services are running fine and which are encountering problems.

Azure AD Connect Monitoring

State View for Entra Connect Connectors

Entra Connectors are a directory gateway for redirecting requests between the connected parties.
The Connectors State View lets you see any Connector anomalies right on the spot.

Azure AD Connect Monitoring

State View for Entra Connect Run Profiles

Entra Connect Run Profiles are available as Full Import, Full Synchronization, Delta Import, Delta Synchronization, and Export. This State View helps you understand which Run Profiles are healthy, and which may have issues.

Azure AD Connect Monitoring

Main Features & Benefits of Entra Connect Monitoring

Service PrincipalProfilesProfile ExportStage FailuresExport FailuresConnector ExportImport StageRun-ProfileTasks

Azure Enterprise Applications and Service Principals

What are Azure Enterprise Applications and Service Principals?
Azure Enterprise Applications are apps registered via Entra (Azure Active Directory), an Identity and Access Management (IAM) system, to provide secure and orchestrated access. Upon app registration in Entra a service principal, representing a blueprint of the application object, is created. The service principal now represents the local application instance in your tenant or directory, deriving from a global application. As the authorization endpoint, the service principal defines what the application can do in target directories, who can use it, what resources it can access, and so on.

How do they affect your work?

As an IT admin, you want to know if you want to secure any unsecured apps in your tenant. You also want to know for which app registration the application secrets will expire. Preventing the visibility of confidential app registrations will prevent security breaches. If the application secrets expire, non of your users can reach the app, nor will the app itself be operating anymore. Imagine a crucial company-wide app going down, and all services will stop. And your only clue is an end-user support storm pointing to no objective source?

Why you should monitor Service Principals

Monitoring Service Principals of Azure Enterprise Applications helps you keep track of upcoming application secret expiries and check for application compliance. The centralized monitoring of all service principals in a specific tenant is a big advantage in mapping and meeting security policies.

Azure AD Connect Monitoring

Are Entra Connect Profiles In Sync?

Keep track of Profile Syncs that have different time stamps on both systems.

The NiCE Management Pack automatically detects and alerts you on profiles that are not in sync.
Knowing about such details allows for direct issue resolution, and prevents user complaints.

Azure AD Connect Monitoring

Monitoring Entra Connect Profile Stage Failures

Entra Connect Export information details per profile are helpful to understand if Entra reaches a corrupt state on the Entra Connect site.

Understand Entra Connect Export changes per Profile, such as Adds, Updates,  Renames, Deletes, Delete Adds, and Failures.

Azure AD Connect Monitoring

Monitoring Entra Connect Profile Stage Failures

A server in staging mode allows you to make changes to the configuration and preview them. It also allows verification of the running of full import and full synchronization before you go into production mode again. Monitoring for Entra Connect stage failures helps you roll out changes faster and more securely.

More on Entra Connect Staging server and disaster recovery

Azure AD Connect Monitoring

Monitoring Entra Connect Profile Export Failures

Errors may happen during any export. These reach from data mismatch errors, duplicate attributes, data validation failures, deletion access violations, password access violation errors, large objects, or exceeded allowed length, through to existing admin role conflicts.

The NiCE Management Pack helps you keep track of any Entra Connect Profile Export Failures by mapping them into SCOM. You can drill down deeper for advanced problem resolution with a right-click on the alert.

More on understanding errors during Entra synchronization.

Azure AD Connect Monitoring

Monitoring Entra Connect Export Details per Connector

Identifying Entra export details per connector is helpful in understanding if Entra reaches a corrupt state on the Entra Connect site.

The Management Pack traces and graphs out Entra Connect export details per Connector, such as Export Adds, Export Updates, Export Deletes, and the total number of objects synced.

For more information about Entra Connectors see https://docs.microsoft.com/en-us/connectors/azuread/

Azure AD Connect Monitoring

Monitoring Entra Connect Import Stage Details

When importing Entra Connect data, there are several change options you want to keep track of. The NiCE Management Pack provides complete insights into Import Stage details such as No Change, Adds, Updates, Renames, Deletes, Delete Adds, and Failures.

Azure AD Connect Monitoring

Monitor Entra Connect Details per Run-Profile

Entra Connect Run-Profiles define how to update the data (Full/Delta Import/Sync, and Export). It is, therefore, important to monitor the health and status of Run-Profiles.

Using the Management Pack, you will get graphs on
Last status per Run-Profile
Last run duration per Run-Profile in seconds
Run-Profiles In Sync
Flow failure per Run-Profile

Azure AD Connect Monitoring

Embedded Entra Connect Admin Tasks

To ease everyday Entra Connect administrators’ lives, the Management Pack has a pre-set Entra Connect Task to Enable and Disable Firewall Rules for Windows Remote Management.

Azure AD Connect Monitoring
Azure AD Connect Monitoring

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NiCE IT Management Solutions is a long-term Microsoft Business Partner with Gold status for Application Development and Datacenter.

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